Information Sources and Services

An introduction to concepts and processes in reference and information science and to fundamental information sources and services provided by libraries and information organizations. An overview of the reference function includes the history and future of reference service, question negotiation, information needs analysis, effective research strategies, evaluation of information sources in various formats, and ethics of information services.

Reference Transaction Report

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Part 1

The Reference Desk was not visible from the entrance to the academic library I visited. I consulted a directory which listed “Floor: 1” for Reference, but offered neither map nor directional arrows. Proceeding down the long central corridor, I passed the circulation desk and a bank of elevators before reaching the Reference Desk. I can easily imagine the layout and signage stymieing a first-time user. The library fails to heed RUSA “Guidelines for Behavioral Performance of Reference and Information Service Providers” to have “Reference Services in a highly visible location and using proper signage” (2004, Section 1.1).

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